Overview

Our refund and returns policy lasts 30 days for new order damage, defects and manufacturer faults upon original shipment. If 30 days have passed since your purchase, we can’t offer you an exchange.

If you receive a damaged, defective, or mislabeled/wrong item:

We will need you to send us a detailed description and clear photos of the issue within 30 days and with enough time for us to create a problem report to Printful.com (Our Printing Supplier). You may also choose to contact Printful directly if you would like to directly work with them.

In most cases, for these reasons we will not require the customer to ship back the damaged/defective or mislabeled/wrong item.

To complete your return, we would just need your order number and the problem shown in photos. Once the damage report is complete, we will ship a free replacement. We will not be able to refund for the item.

Please do not send any returns back to our listed address on the bottom of every page on the website. Depending on where your item shipped from, you would need to send it back to the same warehouse if you wanted to send it back.

There are certain situations where you may cancel an order:

• If you ordered on TikTok Shop, you have a 1-hour window starting immediately after the order is made to cancel the order

How long does the replacement process take from report to receiving the new item?

• We need a little bit of time due to us being new with less staff to process the items. Generally you should expect a response to your claim within 1 to 2 business days. Once we declare you actually have a defective item, which will depend on how fast you respond to us for clarification and photos, we will ship out a replacement. The time to receive the replacement is the same as if you were ordering a new item for yourself.

Do you offer store credit as an alternative to replacement?

• Unfortunately we do not offer store credit as we cannot offer refunds unless the product is defective. In that situation we do not even require a shipment back of the defective item, which is very reasonable, and will send out a replacement of the same exact item size, color, and type.

Damage & Defect Clarifications

What specifically constitutes “damage” vs normal wear and tear?

• Damage would be something similar to the package being broke open upon shipment due to mishandling by the carrier (which shouldn’t happen). Or if you received a “faded” print design that doesn’t look like the item pictures. However, we specifically chose “Printful” instead of “Printify” or “RedBubble” and other print vendors due to the quality of the items and the fact that their product shipments are consistently the same every shipment.
• Normal wear and tear would be if you wear the shirt to the gym every week 3 times a week, and after one year the printed design seems to start to look dull slightly because you washed the shirt 3x a week for 52 weeks. However, if you only wear a t-shirt, for example, once a week and just do your laundry once a week or twice a month, it’s given you will have at least 2-3 years before you notice the graphics printed start to look a little dull.

Refunds for Buyer’s Remorse

We do not accept returns for buyer’s remorse or if you do not want the item anymore. Except in Brazil, which has governing laws regarding buyer’s remorse.

Size & Fit Questions

What if I’m between sizes on the size chart? How should I choose?

• Our size charts are highly accurate and you should rely on the appropriate chart for your region (Americas or Europe, etc). If you are between sizes, it would be most appropriate to order a +1 from your known size so that the fit of your item is loose but not too big.

How accurate is the size chart? Are there customer reviews or fit recommendations?

• The size chart is standard sizing with fit accuracy the same as other known brands sold by clothing stores such as Kohl’s, Macy’s, and other outlets. While we have not generated enough sales to yield customer reviews (since we are still new), our owners and founders have purchased a couple products for themselves and their family’s use and the size chart has been known to be accurate to various sizes of each purchased garment.

Do you offer size exchanges if I ordered the wrong size by mistake?

• Because our items are custom-made at the time the order is received we do not offer size exchanges. Please refer to our guidance on our size charts and read the size chart carefully before ordering. Again, if you are between sizes, it’s best to order +1 size up.
• However, in the event the size chart provides instruction to order one size larger, follow that suggestion when ordering. Please pay attention to the region and size chart you are using (Metric vs Imperial/Standard Sizing).

Order Lost in Transit

All orders are shipped and fulfilled by Printful. We are a designer that uses Printful for our custom graphic printing needs. Each item receives a unique tracking link or tracking number for every shipment.

If your package tracking shows no movement for an extended period, contact Printful’s support team (links are below on every page of this website in the footer). If confirmed lost, Printful will typically cover the cost of a replacement free of charge.

Exchanges

We only replace items if they are defective or damaged, or if you received the wrong item other than ordered. You will not have to send back the item in these cases. We do not allow exchanges for other reasons.

Need help?

Use the links at the bottom of the page to contact Printful or for any order related questions or concerns. They are available by email, phone, or support ticket on their website (www.printful.com). If you have any questions or concerns not related to order support, please use the link to contact Anonymous Driver Wear.

Should I contact Anonymous Driver Wear first, or go directly to Printful?

• For returns due to defective items, shipment delays, lost packages and similar issues it’s always a good idea to inform Printful. Printful also has a case management system to help you much faster than our small store staff can. We have listed contact information for them all over our website (in the footer).
• For issues with our store front, store website, product information, ordering online concerns, policies of “Anonymous Driver Wear”, and anything related to issues prior to ordering you may contact the staff of the mark, “Anonymous Driver” or store, “Anonymous Driver Wear”.